GameTag: Ultimate FAQ Database

Category » Problems Checking Out

There were 8 articles found in this category:

1. I am required to pay when I use a gift certificate. How can I fix this?
   We need to verify you are the authorized individual who we issued the gift certificate We need to register an order number for you so you can track your order. Even if your gift certificate exceeds the actual account, you are required to pay at least $0.01 to $1.00 USD. This payment is automatically refunded to you within 10 days from the time you placed the tranaction.
2. Cannot insert phone number when checking out. How can I fix this?
   If your actual phone number does not fit or will not work when checking out, just fill the phone number in with 0's (example: 000-000-0000) and then e-mail support your actual phone number upon checking out so we can update it in our system.
3. My payment was declined. How can I fix this?
   Having problems checking out? Here are three solutions below to resolve this issue. Make sure your bank isn't declining this transaction Try using a different credit or debit card Pay with an alternative credit or debit card payment method as we work with multiple merchant service companies. Email customer support so we can manually invoice you
4. My gift certificate won't work. How can I fix this?
   If you're experiencing problems with your coupon code, this maybe due to one of the following reasons below: You're not using the gift code on the shopping cart page In order to use the gift certificate code, you must use it on the actual website where it says to enter a gift certificate code, and then apply it. See image below Your gift certificate has expired Gift certificates are valid for 365 days. If your gift certificate has expired, please e-mail customer support to renew your gift certificate at no additional charge. You're putting a space in front of the coupon The system c ...
5. I cannot remove the account from my shopping cart. How can I fix this?
   There is an option to remove the account from your shopping cart by clicking the X/Remove button. Once this has been clicked on, you can go back to the other character you wanted to purchase, and add this to your shopping cart. Please note that we allow only one character to be purchased at a time so that you are generated an order number for that specific account. If you wish to purchase additional accounts, you will need to go through the checkout process again.
6. MoneyBookers is requiring verification. How can I fix this?
   MoneyBookers UK may require verification for your MoneyBookers Account. This is standard procedure by all merchant companies worldwide now including PayPal, Google Checkout, MoneyBookers, Click and Buy, and all our other merchants. If you don't want to wait for MoneyBookers, we suggest that you try an alternative payment method as we offer multiple different options, and request to be refunded if the MoneyBookers transaction does go through. If you are still running into technical issues, please e-mail our customer support.
7. My credit card was declined. How can I fix this?
   If you are having problems checking out, we strongly recommend the following Try a different credit card Choose an alternative payment method as we offer multiple different options to pay by credit or debit card. If you are still having problems, please e-mail customer support for immediate assistance.
8. Having problems checking out with PayPal. How can I fix this?
   Step 1: Retry Make sure that you selected the PayPal Tab as the Payment Option and then try checking out again as this could be a standard PayPal Error. If you are still unsuccessful checking out with PayPal, then proceed with step 2. Step 2: Try A Different Web Browser Please try an alternative web browser. Mozilla Firefox, Internet Explorer, or Google Chrome are recommended browsers. If you are still unsuccessful checking out with PayPal, then proceed with option 3. Step 3: Send Directly E-mail our customer support the following 1). Inform us that you are receiving a "PayPal Error Wh ...