GameTag: Ultimate FAQ Database

Category » Questions About After Sale

There were 11 articles found in this category:

1. I am having a problem accessing my account. How can I fix this?
   Please e-mail customer support if you are having problems accessing your account so technical support can further assist you.
2. I am unable to locate the character for the account I just purchased. How can I fix this?
   Please check all servers as it may have been transferred to a new server. If you are still experiencing problems, please e-mail support.
3. I need to purchase a CD Key and Time Card. Can I buy from any site online?
   Purchasing of WoW Game Time Subscription Codes can cause your WoW Account to get suspended if you purchase them on the internet. EXPLOIT IN WOW SYSTEM There is an exploit in WoW system that is allowing scammers to sell duplicated codes that can be used to activate your WoW Account. These codes are purchased through World of Warcraft website which they use stolen credit cards to purchase them. When a chargeback is filed, that code is then flagged, and if applied to your World of Warcraft account. What they then do is sell these wow time codes to internet websites, which then sell them be ...
4. Can I resell an account I purchased from you?
   Yes. We do not sell re-sold accounts again on our website, however we do purchase accounts that have been sold to our customers. In order to sell your account back to us, you will need to use the "sell" account option on our website to resell your account.
5. Can I share an account with someone?
   No. It is not secure to provide your account login information to a third party.
6. I lost my account information. Is it possible to resend this information to me?
   Yes. We can re-send your information that we originally sent to you before 30 days after we deliver your product. After 30 days, your information is deleted from our system, and we can no longer provide you the original information.
7. I have not received anything, but my order status says it has been delivered.
   The reason for this is due to one of the following Your order is in queue to your mail server, and is in process of being delivered. You received an exchange offer Your order was already delivered, please check all your e-mail addresses, spam, and junk folders.
8. If I buy an account from your site, what will I need to do in order to play it?
   In order to play our accounts BEFORE WE DELIVER Have a copy of the game (you can download the game off the website) AFTER WE DELIVER Login using the account information we provide Subscribe to the game after we provide the account information
9. Is it safe to use power leveling companies to level my character?
   No. Your account could be disabled if you use a power leveling company to level your character. Please note that if you still decide to go with a power leveling company, we cannot compensate you if problems occur with your account.
10. World of Warcraft emailed me asking for me turn over my account name and password. What do I do?
    If an e-mail is sent asking you to Click on any links Turn over your account information Ignore this, and report this suspicious activity to World of Warcraft.
11. Tips After Your Delivery For Protection
    After your transaction has been complete, the biggest risk is avoiding any type of suspension or ban from the game developers. Here are some helpful tips to stay safe that we urge you to follow. Never use any botting, automation or hacking program. Never buy currency or items using an account purchased from us. If you want to purchase currency or items safely, you should receive such purchase on your OWN original account, then preferably buy from with that account in the auction house and finally transfer the items to your newly bought character. Whenever you are trading currency betwe ...