GameTag: Ultimate FAQ Database

Category » Questions About Refunds

There were 9 articles found in this category:

1. I want to return my gift code for cash. How can this be done?
   Buyers If you are a buyer, and received some form of a gift code on an exchange, then you can request a refund at anytime. Traders If you are a trader, and received some form of a gift code for your previous account, then you can not request a refund in a form of cash or have your account returned if we have already issued you a gift code.
2. What is your return policy?
   Our refund policy varies depending on the type of service, or product you ordered. Accounts That Merged Directly With Your Existing Account If an account has been merged directly with your existing account, we cannot accept it back. The reason is due to that you have already taken the item and merged it into your name and therefore there is nothing we can do to reverse this process. Accounts That Have Already Been Delivered Once an item has been delivered, we cannot accept it back. The reason is due to that once the information has been released, the possibility of a security issue later ...
3. You approved my refund request and but I have not received my refund from MoneyBookers yet. Now what?
   If we have approved a refund, please note that it can take up to 10 business days for MoneyBookers to actually return the funds back to your account. If you have concerns that the refund will not be issued back to you, you may contact MoneyBookers support by copying and pasting the link below and then e-mailing their support. https://www.moneybookers.com/app/help.pl?s=contact
4. Can I cancel a build an account order?
   No. All sales are final once you order. The reason being is we are paying our employees to build an account for you, and if you cancel it, the account is worthless to us. If we cannot deliver an account to you, that is the time you can cancel an order.
5. I placed a made4play order but I want to cancel it. Can I do that?
   No. Once you place an order, the sale is final. We cancel orders if we are not able to make the delivery of the account. We cannot cancel orders after the sale is completed because we are paying our employees to build each account for you.
6. I bought an account but I do not like it. Can I get a refund?
   No. All sales are final after you place an order for an account. We make all attempts to provide accurate character and account information with enough detail so that you know what you are purchasing. When you receive the information about your account after your purchase, the account is now yours. We do not consider “not liking the account” a valid reason for refunds. However, you are welcome to resell the account back to us.
7. How long does it take for refund processing?
   It can take from 1 to 10 business days to process all refunds back to your account, whether it is a bank, a credit card company, or a merchant account. Please be patient through this process.
8. Will I receive a refund if the account I get does not match the description?
   No. We will however replace whatever is missing from the account. We will also take a screenshot of what is going on the account before we place it up for sale.
9. Will I receive a refund if the character is missing currency or equipment?
   No. However, we will replace what is missing on the account. We also will take a screenshot of what is on the account before listing it for sale.