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The article has been updated successfully.What is your return policy?
Our refund policy varies depending on the type of service, or product you ordered.Accounts That Merged Directly With Your Existing Account
If an account has been merged directly with your existing account, we cannot accept it back. The reason is due to that you have already taken the item and merged it into your name and therefore there is nothing we can do to reverse this process.
Accounts That Have Already Been Delivered
Once an item has been delivered, we cannot accept it back. The reason is due to that once the information has been released, the possibility of a security issue later on could occur if we accept the account back.
Accounts That Have Not Already Been Delivered
If your order is NOT in the delivery process, we can issue a refund (minus small transaction fee). However, if our team was in the process of delivering it, and you requested to cancel it, we may not be able to issue a refund due to that we need at least a 12 hour notice before we begin the delivery process.
Accounts That Are Not As Described
If the product you receive is not in working condition or as described, please email our support within 2 days after delivery in order to be eligible to dispute a not as described account. If your product does not work or is not the described product, you will be issued a full store credit for the purchase amount, or upon approval from our support team, could be subject to a full refund. Please note, we take screenshots of the character before profiling it, ensuring that the accounts we deliver are described as is.
All Other Accounts
If a situation is not listed above, then you could be subject to a refund pending the decision from our support agents.
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Last Updated
15th of July, 2010
