GameTag: Ultimate FAQ Database

I tracked my submission and received a status update. What does that mean and what happens next?

Please search below to find the definition of your account submission status.

Processing
Your submission is being processed. An agent will review your submission shortly. No additional work is required at this time.


Incorrect Information Provided
Your account information is invalid. An e-mail has been sent to you with information on how to proceed.


No Password Provided
Your account password is invalid. An e-mail has been sent to you with information on how to proceed.


Waiting for Email Change
Your account email is invalid. An e-mail has been sent to you with information on how to proceed.


Change Email In Progress
Your account has been assigned to an agent who will begin working on verifying your account shortly.


Updated Your Email
Your account has been assigned to an agent who will begin working on verifying your account shortly.


Verified Account
Your account has been verified. Please wait for an agent to email you additional information.


Email Updated
Your account has been assigned to an agent who will begin working on verifying your account shortly.


Assigned To Agent
Your account has been assigned to an agent who will begin working on verifying your account shortly.


Awaiting Your Reply
Your account submission is on hold as we have sent an e-mail to you requesting information. If you have already replied back to that e-mail, please wait for an agent to update your submission status. 


Pending Payment
Your payment is pending, and expected to be issued to you shortly.


Payment Sent
Your account submission has been completed and your payment has been sent. If you didn't receive your payment, please contact customer support.


Waiting Queue
Your account submission is on hold as we are backed up with submissions. While we have no estimate on when your submission will be completed, we will contact you by e-mail when your submission is expected to be worked on. No further work is required on your end.


Denied
Your account submission was denied and we aren't interested in purchasing it at this time. This can happen because of any of the following reasons:

• Your account submission was denied because it failed verification. In this case, we will inform you of this status by email.
• Your account submission was denied because of the high risk associated in purchasing this account.
• Your account submission was denied because of an overstock issue on our website. In this case, we will inform you when you can resubmit your offer by email.
• Your account submission was denied because it did not meet the minumum level requirement we are actively purchasing.

Needs More Verification
Your account submission was denied and we aren't interested in purchasing it at this time. This can happen because of any of the following reasons:

• Your account submission was denied because it failed verification. In this case, we will inform you of this status by email.
• Your account submission was denied because of the high risk associated in purchasing this account.
• Your account submission was denied because of an overstock issue on our website. In this case, we will inform you when you can resubmit your offer by email.
• Your account submission was denied because it did not meet the minumum level requirement we are actively purchasing.

Expired
Please resubmit your account again to our website as your submission did not process.


Offer Sent
Please resubmit your account again to our website as your submission did not process.

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